Prentice Hall Inc., 1999
ISBN 0-13-646621-4

by

Kenneth E. Kendall
Julie E. Kendall
School of Business-Camden
Rutgers University

TABLE OF CONTENTS

PART ONE

SYSTEMS ANALYSIS FUNDAMENTALS

• 1 Assuming the Role of the Systems Analyst
  • Information As an Organizational Resource
  • Systems Analysis and Design Concepts
  • Roles of The Systems Analyst
  • The Systems Development Life Cycle
  • Using CASE Tools
  • Upper and Lower CASE
  • Software Reverse Engineering and Reengineering
  • Object-Oriented Systems Analysis and Design
  • Need for Structured Analysis and Design
  • Alternative Methodologies
• 2 Understanding Organizational Style and its Impact on Information Systems
  • Organizational Fundamentals
  • Organizations As Systems
  • Depicting Systems Graphically
  • Levels Of Management
  • Organizational Culture
• 3 Determining Feasibility and Managing Analysis and Design Activities
  • Project Fundamentals
  • Project Initiation
  • Problems Within the Organization
  • Opportunities for Improvement
  • Selection of Projects
  • Determining Feasibility
  • Activity Planning and Control
  • Computer-based Project Scheduling
  • Managing Analysis and Design Activities

INFORMATION REQUIREMENTS ANALYSIS

• 4 Sampling and Investigating Hard Data
  • Sampling
  • Kinds Of Information Sought In Investigation
• 5 Interviewing
  • Kinds Of Information Sought
  • Planning The Interview
  • Conducting The Actual Interview
  • Writing the Interview Report
  • Joint Application Design
• 6 Using Questionnaires
  • Kinds Of Information Sought
  • Planning For The Use Of Questionnaires
  • Using Scales In Questionnaires
  • Designing and Administering the Questionnaire
• 7 Observing Decision-Maker Behavior and Office Environment
  • Kinds of Information Sought
  • Observing a Decision Maker's Behavior
  • Observing the Physical Environment
• 8 Prototyping
  • Kinds of Information Sought
  • Initial User Reactions
  • Approaches to Prototyping
  • Devloping a Prototype
  • User's Roles in Prototyping

THE ANALYSIS PROCESS

• 9 Using Data Flow Diagrams
  • The Data Flow Approach to Requirements Determination
  • Developing Data Flow Diagrams
  • Logical and Physical Data Flow Diagrams
  • Partitioning Data Flow Diagrams
  • A Data Flow Diagram Example
  • Creating a Physical Data Flow Diagram
  • A Second Data Flow Diagram Example
  • Using Data Flow Diagrams
• 10 Analyzing Systems Using Data Dictionaries
  • The Data Dictionary
  • The Data Repository
  • Creating the Data Dictionary
  • Using The Data Dictionary
• 11 Describing Process Specifications and Structured Decisions
  • Methods Available
  • Overview of Process Specifications
  • Structured English
  • Decision Tables
  • Decision Trees
  • Choosing a Structured Decision Analysis Technique
  • Physical and Logical Process Specifications
• 12 Analyzing Semistructured Decision Support Systems
  • Methods Available
  • Decision Support Systems
  • Decision-Making Concepts Relevant to DSS
  • Semistructured Decisions
  • Multiple-Criteria Decision Making
• 13 Preparing the Systems Proposal
  • Methods Available
  • Ascertaining Hardware and Software Needs
  • Identifying and Forecasting Costs and Benefits
  • Comparing Costs and Benefits
• 14 Writing and Presenting the Systems Proposal
  • Methods Available
  • The Systems Proposal
  • Presenting The Systems Proposal

The Essentials of Design

• 15 Designing Effective Output
  • Output Design Objectives
  • Relating Output Content To Output Method
  • Realizing How Output Bias Affects Users
  • Designing Printed Output
  • Designing Screen Output
  • Designing a Web Site
• 16 Designing Effective Input
  • Input Design Objectives
  • Good Form Design
  • Good Screen and Web Forms Design
  • Intranet and Internet Page Design
• 17 Designing the File or Database
  • Design Objectives
  • Conventional Files and Databases
  • Data Concepts
  • Normalization
  • Guidelines for File/Database Relation Design
  • Making Use Of The Database
• 18 Designing the User Interface
  • User Interface Objectives
  • Types Of User Interface
  • Dialogs and Desktops
  • Feedback For Users
  • Designing Queries
  • Searching the Web
  • Data Mining
  • Productivity and Ergonomics Design
• 19 Designing Accurate Data-Entry Procedures
  • Data-Entry Objectives
  • Effective Coding
  • Effective and Efficient Data Capture
  • Assuring Data Quality Through Input Validation
  • Accuracy, Codes, and the Graphical User Interface

SOFTWARE ENGINEERING AND IMPLEMENTATION

• 20 Quality Assurance Through Software Engineering
  • Approaches to Quality
  • The Total Quality Management Approach
  • Software Engineering and Documentation
  • Code Generation and Design Reengineering
  • Testing, Maintenance, and Auditing
• 21 Successfully Implementing the Information System
  • Implementation and Approaches
  • Implementing Distributed Systems
  • Training Users
  • Conversion
  • Evaluation
• 22 OBJECT ORIENTED SYSTEMS ANALYSIS AND DESIGN
  • The Object-Oriented Idea
  • Object-oriented Analysis
  • Object-oriented Design

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Just for fun, here are the covers from the first, second, and third editions: